When can I file a claim? Pricing is $7.00 per month, with a repair or replacement fee of $79.00. This company is a scam through and through. We’re backed by two A-rated insurers and have an 80% customer approval rating. You can also file a service request if your device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase. You are required to pay a processing fee for each approved service request. Protection includes accidental damage and mechanical and/or electrical malfunction (after the original manufacturer’s warranty expires). After that waiting period you may file a claim online or by calling Brightstar. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. Specifically, consumers allege when they attempt to receive a replacement device or request repair service, Brightstar Device Protection, LLC will request documentation to begin the process. Please refer to this website for the most current information. Log on to My Plan and select Update Profile. Bright star is a scanless. Bring your own devices with Device Protection Plan are not eligible for claims in the 30 days following activation. Still didn’t find what you were looking for? Brightstar Sales & Logistics Office . You have to send your phone and wait for them to check if your phone can be repaired or not and then they will send you a … Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,400.00 value limit per service request. You may cancel your plan subscription at any time. Our Mobilist will perform a quick evaluation of your device to ensure that there is no pre-existing damage. Scammers!!!! Useless insurance. Brightstar Device Protection Cell Phone Replacement reviews: Replace phone issues. Now more than ever, your device is crucial for keeping you connected to your world. Simply sign up when you buy your new phone or device and your protection starts immediately. I found Brightstar's comprehensive plans as the company provides both replacement and repair options, so your phone is safe if there is damage and a repair … Once a repair partner is selected, you can visit any of their locations with a valid service request and have the repair completed. We’re backed by two A-rated insurers and have an 80% customer approval rating. Brightstar Device Replacement. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. The Program is a replacement service provided to customers of Videotron. For Platinum account - Claims are settled by replacing or, in certain circumstances, repairing your phone. The service request must be filed within 30 days of the incident. Will existing customers have the option to repair their device? Box 03 Alpharetta, GA 30009-9998. THIS … PLEASE READ THE THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED. No. *Service Requests due to Mechanical/Electrical Failures not included in service request limit. As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. Brightstar HVAC provides the highest level of quality service to all its clients. If you choose to replace the device, you must retrieve the device from the repair vendor and contact Brightstar. I mean I paid a lot for my phone and I want to ensure if it's lost or needs repair, I don't have to pay for it. Pay monthly for the chance to pay for your phone to be repaired. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Protection includes accidental damage and malfunction (after the manufacturer's warranty expires). Contact. Money Hungry. Keeping my phone well protected is something that's constantly on my mind. 5 reviews of Bright Star Auto "Been bringing all our cars of all ages here for almost 20 years. With accidental damage you are eligible to receive two fulfilled Service Requests in any continuing 12-month period, beginning on the date of your first Service Request. Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,100.00 value limit per service request. Phone: +506-8820-8567… You are not required to purchase the protection program to activate wireless service. Horrible service all around. Don't use!! For your exact processing fee, go to My Plan and sign in. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If a service request is filed and it's approved, you'll be prompted to provide a method of payment for the service fee at the time of transaction. You are not required to purchase this service contract to activate wireless service. You can check your service fee and processing fee, review your plan documents, start a service request, and track it from start to finish. Worst service ever. It will be repaired and returned to you within 3-5 business days. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. Yes, PC points can be applied which will include the monthly service fee plus any additional taxes. frente a Cenada, Barreal de Heredia, Edificio #2 piso #4. The Brightstar Freedom mobile protection plan does not send you a phone 1st. Our customer care representatives are here to assist. View our program guide or terms and conditions for the full rundown of program pricing, protection, and details. Please save your money and don’t buy this. If the exact model is not available, the replacement will be of like kind and quality. Replacement service requests may be fulfilled with new or reconditioned equipment. Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, Labrador or Saskatchewan, Service Contract for customers enrolled on or after March 26, 2020, Service Contract for customers enrolled between October 16, 2019 and March 26, 2020, Service Contract for customers enrolled prior to October 16, 2019, Insurance Certificate for customers enrolled on or after March 26 2020, Insurance Certificate for customers enrolled between October 16, 2019 and March 26, 2020, Insurance Certificate for customers enrolled prior to October 16, 2019, Program Guide for customers enrolled on or after March 26, 2020, Program Guide for customers enrolled between October 16, 2019 and March 26, 2020, Program Guide for customers enrolled prior to October 16, 2019, Relative à la déclaration solennelle de demande de service, Relative à la déclaration solennelle de demande de service FAQ, @Copyright 2020 by Brightstar Device Protection. See reviews, photos, directions, phone numbers and more for Brightstar locations in Grapevine, TX. This program may change or be modified during your term. The service contract is provided by The Mobile Shop and is administered by Brightstar Device Protection Ltd. Please note that your device must be fully operational at the time of program activation in order to enroll. Yes. This new program is only available on or after September 12, 2018. If I receive a replacement phone as the result of an approved service request, am I covered for the new device? Our service request process is fast, easy, and secure. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the Service Contract. My Plan and sign in. Brightstar Capital Partners Completes Acquisition of Brightstar Corp., a Leading Global Provider of Mobile Device Lifecycle Management Services Brightstar’s inaugural Insights event: The future of smart home Brightstar MobileLife Brightstar Corp. and MasTec Partner to Bring Unique Mobile Device Repair … Your monthly premium will appear on your Videotron bill. The Mobile Shop activated my personal device which I brought. After your Replacement Affidavit has been processed, you may be instructed to call (844) 534-3099 to continue your Replacement Request. The Videotron Protection Program provides protection for accidental damage and malfunction (after the manufacturer's warranty expires). You are required to pay a service replacement or repair fee for each approved service request. Replacements are often new but on occasion may be reconditioned. Please note that a service processing fee is also required when your service request is approved and a replacement is authorized. Subscribers Enrolled on or after September 12th pay $7, $9 or $11 per month (dependent on non-subsidized new retail device value at the time of enrollment), with Repair Processing Fees of $79, and Replacement Processing Fees ranging from $99 to $249. Yes, but it’s possible that the service fee and processing fee could change depending on the new retail price of your device. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED. The investment from Brightstar will allow WeFix to expand to 150 vehicles in the UK and to other parts of Europe, Canada and the USA by 2022. When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. Please note that color is not guaranteed. Waste of Money. What happens if I have an issue with my device after repair? A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. We do SERVICE, REPAIR, and INSTALLATION of all brands of central air equipment to both residential and commercial clients in the … All program costs, fees, and charges are subject to applicable taxes. A proud subsidiary of Brightstar Corp. since 2011, eSecuritel, now Brightstar Device Protection, provides phone and device protection programs for millions of subscribers around the globe. You’re also covered for up to $2400.00 The Program is a replacement service provided to the customers of The Mobile Shop. Dont waste your money. *All pricing and fees are subject to applicable taxes. You may cancel at any time. Our enrollment process is quick and painless. We’re backed by two A-rated insurers and have an 80% customer approval rating. Will I get the same phone for an approved service request? I must say I was surprised by the fantastic customer service I got. Processing fee is also required when your service request fee before I get my device. 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